Common issues

I cannot log in

• Make sure you are using the correct email address
• Try resetting your password using the "Forgot password" link
• Clear your browser cache and cookies, then try again
• If the problem persists, contact us through the contact page

My listing is not showing in search results

• Check that your listing status is set to "Published" in your dashboard
• Check whether the listing is still marked as "Pending approval"
• Make sure all required fields are filled in
• Newly approved listings may take a few moments to appear in search results

I am not receiving email notifications

• Check your spam or junk folder
• Make sure your email address in your profile settings is correct
• Add Camoza to your email contacts or safe sender list

Photos are not uploading

• Check that your images are in a supported format (JPEG, PNG, WebP)
• Make sure each file is under the maximum size limit
• Try uploading one photo at a time if batch uploads fail
• Use a stable internet connection

The website looks broken on my device

• Try clearing your browser cache
• Make sure your browser is up to date
• Disable any browser extensions that might interfere with the site
• Try a different browser

Reporting issues

If you encounter a problem not covered here, please contact us through the contact page with:

• A description of what happened
• The page or feature where the issue occurred
• Your browser and device type
• A screenshot if possible

We aim to respond to all support requests within one business day.